Return & Refund Policy
Return & Refund Policy
Shop with Comfort & Confidence
At Mirthpure™, we want every customer to feel comfortable and confident when shopping with us.
If something doesn’t feel quite right with your order, we’re here to help. This policy explains how returns, refunds, exchanges, and order issues are handled.
1. Return Eligibility
We offer a 30-day return window starting from the date your package is delivered.
To qualify for a return:
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The product must be unused and in its original condition
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Items should include original packaging when applicable
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Products must not show signs of wear, damage, or misuse
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Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be approved.
2. Starting a Return Request
📧 Contact Our Support Team
To request a return, please email:
Please include:
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Your order number
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The email address used for purchase
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A brief explanation of the issue or return reason
If your request is approved, we will provide:
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Return instructions
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Return authorization details
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Shipping guidance if applicable
⚠️ Important Notice
Packages returned without prior authorization may not be accepted or processed.
3. Damaged, Incorrect, or Defective Items
We recommend inspecting your order shortly after delivery.
If you receive:
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A damaged item
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An incorrect product
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A defective or incomplete order
Please contact us as soon as possible with clear photos of the issue so our team can review and assist with an appropriate solution.
4. Non-Returnable Items
Certain products are not eligible for return due to hygiene, customization, or safety reasons.
These may include:
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Personalized or custom-made products
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Beauty or personal care items
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Perishable products
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Gift cards
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Clearance or final sale items
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Hazardous or regulated materials
Shipping fees paid during checkout are generally non-refundable unless otherwise required by law.
If you are uncertain whether your item qualifies for return, please contact us before submitting a request.
5. Exchanges
At this time, direct product exchanges are not always available.
The fastest solution is usually to:
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Request a return for the original item
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Place a new order for the preferred replacement product once the return is approved
This helps avoid additional processing delays.
6. European Union Customer Rights
For orders delivered within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of delivery under applicable consumer protection regulations.
To qualify:
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Items must remain unused and in original condition
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Original packaging and proof of purchase are required
This applies independently from our standard 30-day return policy.
7. Refund Process
Once your return is received and inspected, we will notify you regarding approval status.
💳 Approved Refunds
If approved:
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Refunds are issued to the original payment method
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Processing may require up to 10 business days
Please note:
Banks and payment providers may require additional time before the refund appears in your account.
If you have not received your refund after 15 business days following approval, please contact us for assistance.
8. Return Shipping Information
Returns must only be sent after receiving authorization from our support team.
A valid return instruction or return label from Mirthpure™ may be required before shipping products back.
📍 Business Information
D&S Furniture
1931 Tyler Ave
South El Monte, CA 91733
United States
📧 Customer Support
📞 Phone Support
(626) 623-8766
Our Commitment
At Mirthpure™, we believe home shopping should feel simple, reliable, and stress-free.
We’re committed to providing thoughtful support and helping make every experience with our brand as comfortable and positive as possible.
Thank you for choosing Mirthpure™.